Here at the Vaping Wizard we’re committed to customer service which includes our returns policy. Our full returns policy is detailed below, but please note we’re happy to provide a refund if items delivered are not as described or not fit for purpose (where not fit for purpose = faulty Items) and are within the guidelines below.
Return Policy – E Liquids
Our E Liquids are TPD compliant so we know they are top quality. Because we cannot ascertain if e liquids have been doctored / tampered with, we are only able to accept e-liquid returns when the bottles are sealed and unopened. We don’t accept e liquid returns based on someone simply not liking a taste.
If returning an e liquid to us due to a picking error, we will refund the cost of postage via Royal Mail Recorded Delivery Only. We can only compensate postage cost of returns by adding e liquids to the same value or more. You are responsible for covering the initial cost of the return postage and we will reimburse you as above.
We try to ensure we package our e liquids so they cannot be damaged in transit, however should this occur please contact us immediately and a replacement will be sent as soon as possible.
E Cigarette Batteries
A 30 day guarantee is applied to all batteries sold by us, whether part of a starter pack / kit or sold separately. The 30 day period will start from the day the goods are shown to be delivered to you via Royal Mail.
Please note: Rechargeable batteries are considered to have a shelf life and therefore over time their effectiveness decreases over time. This can be dependant on a number of factors such as how often it is charged and how it is stored. Therefore we can only accept batteries returned within the 30 days as stated above.
If your faulty battery is part of a kit, the other items such as cables, tanks etc can be retained.
The accessories we supply, for example chargers, adaptors, clearomizers and heads (atomizer) may be returned for a replacement or a full refund only in the event on it being delivered in a faulty or damaged condition. To ensure your replacement or refund is efficiently handled it is important to contact us within 7 days from item delivery to let us know of the fault / damage and start the process. We are unable to accept returns from such items if we are not informed within 7 days.
We cannot accept return associated with general wear and tear.
Damaged, Missing, or Faulty Goods
If you find your order has arrived damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us via firstname.lastname@example.org or the contact us page on the website using your order number as the subject / reference. Not providing your order number may result in a delay in us replying to your query.
Accessories cannot be returned, exchanged or refunded unless faulty for hygienic reasons. We will replace items that are found to be faulty within the timescales mentioned above. Goods returned will be checked for faults and will be replaced only if a repair is not possible. We cannot exchange or refund any products we find that are not faulty after inspection and we may ask the customer to cover charge of returning goods to them.
The despatch of any replacement items can only processed upon receipt of the returned items and we have confirmed the items are faulty.
We cannot accept responsibility for items that are damaged in transit to us when returned or that are lost in transit. We request that all returns are well packaged and sent back to us via recorded delivery service.